I started to contact Rob after I read the reviews online, and he didn't disappoint me from day one. I was impressed by his responsiveness. He responded to my text messages, my emails on a very timely manner, even late at night or on the weekend. I never had to worry when he was going to get back to me. Actually because his quick response, that’s how I got chance to look the property earlier than other buyers and made the offer before the other buyers. And he coached me how to make a proper offer as well. He answers all my questions. When I say “all my questions” means he really answered all the questions I've asked him. Never just say “I don’t know” without trying to find the answer for you. He has a strong network of contact with the people that you need to get your house closed. Everything I gave him to handle, he handled it well and delivered the result he promised, even when the time was tight. He is someone you can reply on and will make the process so much easier for you even you are a first time buyer like me. I fully respect his expertise and would recommend him to anyone I know.